55rr2 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 55rr2 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal information relating to individuals who register as players or otherwise interact with the 55rr2 website and any associated mobile applications (collectively, "the Platform"). This Policy applies to all players accessing the 55rr2 platform from Bangladesh, including from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, as well as from any other location.

By registering an account with 55rr2 or by using the platform in any capacity, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the 55rr2 platform. This Policy should be read in conjunction with the 55rr2 Terms and Conditions, which govern the use of the platform overall.

Information We Collect

The categories of personal data 55rr2 collects from players and the sources from which that data is obtained.

55rr2 collects personal data that you provide directly when registering or using the platform, data generated automatically through your use of the platform, and in certain cases data from third-party sources such as payment processors. The categories of data we collect include the following.

• Registration Data:When you create a 55rr2 account, we collect your mobile phone number, chosen username, and the password you set (stored in encrypted form). We also collect the date of birth you provide at registration for the purpose of verifying that you meet the 21+ age requirement.
• KYC Verification Data:To process withdrawals, 55rr2 requires completion of KYC (Know Your Customer) verification. During this process we may collect your full legal name, national ID number or passport number, a copy of your government-issued identification document, and your residential address. This data is used solely for identity verification and fraud prevention purposes.
• Financial Transaction Data:When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, we collect the transaction reference number, the mobile number or account number associated with the payment, the transaction amount, and the date and time of the transaction. 55rr2 does not store full card numbers or payment credentials — these are handled by the relevant payment provider directly.
• Technical and Usage Data:We automatically collect data about how you access and use the 55rr2 platform, including your IP address, device type and model, operating system version, browser type, pages visited, session duration, game activity records, and click-path data. This information helps us maintain platform security, diagnose technical issues, and improve the player experience.
• Communications Data:If you contact our customer support team via live chat or email at [email protected], we retain a record of that communication, including the content of messages, timestamps, and the contact details you use to reach us. These records are kept for quality assurance, dispute resolution, and regulatory compliance purposes.

How We Use Your Information

The specific purposes for which 55rr2 processes the personal data it collects.

• Account Management:We use your registration data to create, maintain, and manage your 55rr2 player account, to verify your identity, to process login requests, and to communicate important account-related information to you via your registered mobile number.
• Payment Processing:Financial transaction data is used to process deposits credited to your account and to process withdrawal requests to your verified bKash, Nagad, or bank account. We also use this data for financial reconciliation, audit trails, and compliance with anti-money laundering obligations.
• Platform Security:Technical and usage data is used to monitor the platform for security threats, detect and prevent fraud, identify suspicious account activity, and ensure the integrity of all games and betting markets. We use automated and manual monitoring processes for these purposes.
• Responsible Gaming:We analyse account activity data to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, 55rr2 may proactively contact the player with information about responsible gaming tools, including deposit limits, session time reminders, and self-exclusion options. This use of data is in the player's interest and is not used for commercial purposes.
• Service Improvement:Aggregated and anonymised usage data is used to understand how players interact with the 55rr2 platform, identify areas for improvement in navigation and game offering, and inform product development decisions. This data cannot be used to identify individual players.
• Legal and Regulatory Compliance:We process personal data as required to comply with applicable legal obligations, including responding to lawful requests from competent authorities, complying with anti-money laundering regulations, and fulfilling our obligations in relation to responsible gaming.

Legal Basis for Processing

The legal grounds on which 55rr2 processes personal data.

55rr2 processes personal data on the following legal bases depending on the purpose of processing.

Sharing Your Information

The circumstances in which 55rr2 may share your personal data with third parties.

55rr2 does not sell your personal data to third parties. We may, however, share your data with carefully selected partners and service providers where necessary to deliver the 55rr2 platform and comply with applicable law. All third parties who receive personal data from 55rr2 are required to handle that data in accordance with applicable privacy standards.

• Payment Providers:To process deposits and withdrawals, 55rr2 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and banking partners. These providers operate under their own privacy policies and security standards. 55rr2 shares only the minimum data required for transaction processing.
• Game Technology Providers:To deliver live casino games, slots, and other game products, 55rr2 works with licensed game studios and technology providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may process limited account data (such as an anonymised player ID) to deliver their game products. They do not receive your name, mobile number, or financial data.
• Legal and Regulatory Authorities:55rr2 will disclose personal data to competent authorities where required to do so by applicable law, valid legal process, or court order. We will notify affected players of such disclosures where legally permitted to do so.
• Business Transfers:In the event of a merger, acquisition, or sale of all or part of 55rr2's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and their rights in relation to it.

Cookies and Tracking Technologies

How 55rr2 uses cookies and similar technologies on the platform.

The 55rr2 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your logged-in session, and to understand how players use the platform. By continuing to use the 55rr2 platform after being informed of our cookie use through this Policy, you consent to our use of cookies as described below.

• Essential Cookies:These cookies are strictly necessary for the 55rr2 platform to function. They include session cookies that keep you logged in while you navigate the platform and security cookies that help detect and prevent fraudulent activity. Essential cookies cannot be disabled without materially affecting platform functionality.
• Analytics Cookies:55rr2 uses analytics cookies to collect aggregated, anonymised data about how players navigate the platform — including pages visited, features used, and session length. This data is used solely to improve the platform and cannot be used to identify individual players.
• Managing Cookies:You may adjust your browser settings to refuse or delete cookies. Note that disabling essential cookies will prevent core platform functions from operating correctly, including account login and payment processing. Instructions for managing cookies are available in your browser's help documentation.

Data Retention

How long 55rr2 retains your personal data and the criteria used to determine retention periods.

55rr2 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required by applicable law. Account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping obligations. KYC verification documents are retained for the same minimum period.

Communications data, including support chat records and email correspondence, is retained for three years from the date of the last communication. Technical and usage data is retained for a maximum of 24 months in identifiable form, after which it is anonymised or deleted. You may request deletion of your personal data at any time by contacting [email protected]; however, we may be unable to delete data that we are required to retain by law.

Data Security

The technical and organisational measures 55rr2 uses to protect your personal data.

55rr2 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include SSL encryption for all data transmitted between your device and the 55rr2 platform, encrypted storage of passwords and sensitive account data, access controls limiting platform staff access to personal data on a strict need-to-know basis, and regular security assessments. Notwithstanding these measures, no method of electronic transmission or storage is completely secure, and 55rr2 cannot guarantee absolute security. In the event of a data breach affecting your personal data, 55rr2 will take appropriate steps to contain the breach and, where required, will notify affected players and relevant authorities in a timely manner.

Your Rights

The rights you hold as a data subject in relation to the personal data 55rr2 holds about you.

As a player on the 55rr2 platform, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may ask you to verify your identity before processing a request.

• Right of Access:You have the right to request a copy of the personal data 55rr2 holds about you. We will provide this in a clear, readable format within a reasonable period of receiving your verified request.
• Right to Rectification:If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please contact [email protected] with details of the correction required.
• Right to Erasure:You may request that we delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent on which processing was based. Note that we may be unable to fulfil erasure requests in full where retention is required by law.
• Right to Restriction:In certain circumstances you may request that we restrict the processing of your personal data — for example, while we investigate a dispute about the accuracy of data we hold. Where processing is restricted we will continue to store the data but will not otherwise process it until the restriction is lifted.
• Right to Object:Where 55rr2 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Third-Party Links and Services

How this Policy applies in relation to third-party websites or services accessible from or linked to the 55rr2 platform.

The 55rr2 platform may reference or make use of third-party services such as payment providers and game technology providers. These third parties operate under their own privacy policies, over which 55rr2 has no control and for which 55rr2 accepts no responsibility. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their use of the 55rr2 platform.

Children's Privacy

55rr2's approach to protecting the privacy of minors.

The 55rr2 platform is strictly for adults aged 21 and above. 55rr2 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under the age of 21 has registered an account with 55rr2, please contact us immediately at [email protected].

Changes to This Privacy Policy

How and when 55rr2 may update this Privacy Policy.

55rr2 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes, we will notify registered players via their registered mobile number or through a notice posted prominently on the platform. The date shown at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Our Privacy Commitments

A summary of the key privacy principles that guide how 55rr2 handles your data.

Contact Us

How to reach the 55rr2 data team for privacy-related requests or questions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 55rr2 has handled your personal data, please contact us by email at [email protected]. Please include your registered mobile number and a clear description of your request or concern so that we can respond efficiently. Our support team is available 24 hours a day, 7 days a week, in both English and Bangla. We aim to respond to all privacy-related requests within 10 business days of receipt.